Friday, October 8, 2010

Fashion Magazines in Japan as sophisticated brand building tools

Fashion magazines in Japan are not an objective review of market offerings based on expert analysis nor are they about statements. They are sources of raw information expertly selected, following a set of seasonally changing rules within a given subculture – an authoritative source of information. It is a practical top-down legitimization of fashion brands, and how to coordinate and wear them.

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[note] parts of this article are heavily based on the theories and articles from W. David Marx, who assisted in uncovering many of the dynamics described in this text.

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Those with money can choose more freely which subculture they wish to belong to. Being able to choose (and afford for that matter) certain luxury products, means being able to belong or to produce the image that you are able to copy more complex social codes. Japanese consumers study magazines to be educated enough to conform to the rules of the season and interpret them according to the demands of their networks. Magazines readers want to pick an individual style out of the framework of safe and socially acceptable clothes selected with media approval.

In Japan, buying a certain magazine gives others the impression that you are interested in the specific style promoted by the magazine (mote-kei, post-gyaru, girly, high fashion, to name a few). Wearing a certain handbag brand does not define your personality in the eyes of others, but belonging to social groups, being 'oshare' (trendy, fashion-conscious) or belonging to a life-stage (mature, student). Of course, these messages are not universal and often function only in combination (a certain handbag in combination with certain clothes).

The complexity of the combinations possible and the grade of understanding them gives others who are adept at reading the signs a grade of understanding how "oshare" the wearer is or what social group she belongs to. In order to be able to judge these signs, consumers of social segments have to constantly keep themselves updated by reading magazines, blogs and other sources that "inform" them of actually practiced trends and their possible combinations. A person considered oshare by people who keep themselves informed successfully, is able to navigate safely and easily through the complex system of messages.
There is involved both a positive and a negative experience in the fashion imperative of Japan. That is the desire and feeling of belonging, and the fear of standing out or even being cast out of a group, respectively.

When the consumers follow authorities (magazines, famous brands) it decrease the amount of social choices or social situations, freeing them from having to constantly worry about being judged negatively and wear what they like in a safe context. Without a safe context living in a highly structured society like Japan may cause substantial stress. Generally speaking, the only consumer products that succeed in Japan are the ones that have been legitimized by some sort of authority. Mass media acceptance is solid proof that a brand is among the safe choices and is socially relevant.

HOW SHOULD WESTERN BRANDS USE THE MEDIA?
Brands are often not aware of the ubiquitous usage of styles for messaging and their meaning in Japan. The important thing is to understand how this system works, how foreign brands are combined with domestic styles, and how much of their original brand image is stripped away or dispersed, and replaced by perceived images of status and ownership groups.

Which group of people wears a certain brand? Which group of people usually follows this style? These images are largely formed also by the magazines that the brands choose to advertise in. Japanese consumers simply assume that if a brand advertises in a certain group of magazines (that are representing a certain style) then that brand is to be identified with the readers and styles of those magazines. Simply put, if a brand advertises in magazines for young “girly style” magazines then the readers will assume that the brand is for young girly Japanese consumers. Use a certain model for endorsements of the brand, and women who identify with the model will identify with the brand. These dynamics are also known in the West, but in Japan the categories are more clear cut and therefore allow a much clearer identification of styles and user groups. As W. David Marx has put it in one of his latest articles for Neojaponisme, "Real Harajuku Girls, For Real":

“In Japan, you can often judge a book by its cover. Consumers embrace a total, well-defined “taste culture” in which to consume, and once inside that group — usually defined by a specific magazine — they buy goods very faithfully to that culture. We should also remember that there is a certain predestination in which “taste culture” consumers gravitate towards.”

More important than the image it creates when a brand advertises in some magazines is the image that is created if a brand does NOT advertise in a certain magazine. For the readership reading that magazine, the brand will have no relevance and will not be able to change the messaging to those readers. What will remain are preconceived ideas that the consumer will receive from within networks through word of mouth.

Now it gets more complicated than this. A typical Japanese fashion obsessed girl does not read one magazine. They read between three and ten. Each magazine has a very different and distinctive image of its typical readership, set of models, set of brands it displays, and objective. Magazines are categorized into style categories, and certain styles form popular combinations with other styles (i.e. post-gyaru with high fashion). Others are on opposite sides of the spectrum, hard or impossible to align.

Brands must understand that which magazines a brand uses or does not use creates highly complex messages to different consumer groups. The effect heavily contributes to forming the brand image. Ignoring this is to leave a huge part of the development of the brand image up to chance and to dynamics within networks.

So where is the problem for Western brands using Japanese media? Most high end brands advertise selectively in high fashion magazines that give the brand legitimacy, but are not read by the majority of the young consumer audience. They place their brand’s products in magazines advertorials, where the location and style presented has nothing to do with the brand image originating from the country of origin.

Moreover, many high luxury brands advertise and select advertorials only in magazines that are perceived to have a readership of potential buying customers. As Kapferer emphasizes in his book “The Luxury Strategy”: “...don’t advertise to sell”. Luxury brands leave the complex process of building up a brand image among young consumers to chance. They miss out on the opportunity to convey the brand’s story, the narrative, and image to young consumers. Consequently the “akogare” (the looking up to) to the brand is constructed within networks, and does not originate from the brands themselves.

Depth and context are perceived as being minefields for Japanese brands. But foreign luxury brands operate within this context and are mixed in with the Japanese narrative. Broader cultural context could make adoptions of foreign brand narratives difficult. Although they do not do so, Japanese magazines could easily convey messages of heritage, and references to the history of brands or their more complex meanings and statements. Popular Japanese magazines are not interested in brand building and foreign brands do not use them as brand building tools. But if used correctly, magazines in Japan are a highly sophisticated tool for building up brand images. You have only to understand clearly the dynamics.

The life of a brand or its brand image is simply not sustainable without a deep narrative that becomes embedded in the cultural landscape. The question is how to construct a narrative that goes beyond the dichotomy of East/West status markers. How are we to create narratives with depth, intimacy, and relevance that leads to sustainable outcomes?

What we are proposing is that the way to build up a brand image is not exclusively through abstract statements, a relatively foreign concept to Japanese consumers that they readily ignore. Using magazines successfully is about becoming part of the machinery or the flow of the fashion consumption dynamic.

To illustrate: Using a half-Japanese model is a key tactic of Japanese brands. They look foreign enough to enhance the image of the clothing but close enough to the Japanese consumers to send a message of commonality. Also, half-Japanese models tend to be more extroverted, embodying “akogare” (someone to aspire to be like) not for their looks, but their attitude vis-a-vis a highly structured society that leaves women with limited choices. A model such as Hasegawa Jun embodies this “freedom of expression”. Yet foreign brands do not consider the use of half-Japanese or Japanese models for brand building, as it is still considered not appropriate for Japanese or half-Japanese models to represent a brand whose aura is originating from the West. Many Japanese consumers consider Western models as superior to Japanese ones and would lose some sort of respect for the brand as a status symbol if Western brands would use Japanese models for brand advertising. Especially women reading high fashion titles such as Vogue, Sou-en and Spur would not be fond of this. At the same time it is accepted to use Japanese and half-Japanese models in advertorials wearing items from Western brands. In this case the Japanese woman "consumes" the brand, but does not "represent" it. The statement that a Western brand should never let itself down to the point where it "allows" a Japanese woman to represent it is voiced by the majority of Japanese consumers, not by Western observers. The issue seems to be complex and deeply rooted within the roles that Western brands played in the 80s and 90s in Japan and the way Japanese women see themselves vis-a-vis the West.

Japanese magazines use Japanese models (Senzoku system) in order to create sympathy and self-association between readers and models. Japanese OLs and students for the most part have no fantastical aspirations towards the artistic side of fashion. They are happy to see themselves in the shoes of Ebi-chan. Aspiration means seeing yourself in a slightly elevated version of your own reality (standing on tip-toes, “Se no bi o suru”). A heightened version of yourself, basically.

Each magazine’s visual approach not only creates the proper environment for appreciating the clothes/bags, but submerges the reader into a slightly upgraded and aspired to version of his or her own reality. It is verily not an abstract image that creates a complicated personality association.
Magazines are a reference point offering basic information. After that you need confirmation from your networks. This is how brands can reach the tipping point to becoming legitimate. When a certain threshold is reached within a group, a tipping point might be reached. What follows then is fast and thorough adoption. We advise brands to think differently, think social, in Japan. You must look for thresholds of tipping points.

Wednesday, October 6, 2010

Brand Narrative Marketing

Japanese consumers perceive brand images in a different way from Western consumers. The image of who is using a brand - having clear and consistent associations with the right user group - is the most important attribute of a luxury or premium brand in Japan. Japanese fashion lables are very adept and proficient at using the Japanese media and models to create these associations. Foreign brands are often not even aware of the ubiquitous and complex messaging sent out by using certain magazines in favor of others. Further, as import brands they have a stronger role as status markers and therefore operate under different premises than Japanese brands.

Brands have to be aware of their social role in networks in Japan. Unwillingly or not, they participate or are passive participants in a complex and sophisticated game of styles and accessoires that is played by the consumers and the media. Not understanding and influencing these dynamics can be risky, especially on the long run.

Our brand narrative audit performs two important tasks. First it updates a brand on what Japanese consumers really think about it, their conversations. Instead of simply analyzing the status quo, we take a look at the potential of the brand, on how it can be developed for both short-term to impact sales and on the long-term to build a consistent brand image, and for luxury brands, how to create “the dream”, the desire to purchase as the product is yet out of their reach. Second, we explain the dynamics that have led to the present brand image and how the actual media usage influences this.

EXPLAINING CONSTRUCTION OF THE BRAND IMAGE
In the Japanese context, brand images, if questioned, often produce opinions about who is considered the main customer, not about the personality or abstract values of the brand. This means that the first immediate image that comes to mind when hearing the brand name is often an image of the perceived customer group. In the surveys that Japan Access has conducted, about 70% of the answers on brand image formulated in own words have been sentences such as "a brand for OLs" or "for mature women", "for students" and not about the the culture or the personality of the brand.

The personality of a brand does not have any real relevance to most social networks of Japanese consumers, and is thus conveniently ignored by magazines and consumers alike. Japanese do not understand abstract brand images. They do not even bother trying to understand it. This is one of the principal reason why brand advertisements do not work well in Japan.

Foreign brands are predominatly consumed as handbags and accessories. Since 1996 when the luxury market hit its peak in Japan, looking at the distribution of market sales, the ratio of clothes went down gradually while the ratio of handbags went up steadily. It is a common pattern now for import handbags to be combined as status or taste markers with Japanese clothing brands and fast fashion (uniqlo, Forever21, H&M), to add a touch of “class”, making the purchase of an expensive bag an economical venture. It is important for foreign luxury brands to understand how their brands are combined with domestic styles. Brands have to navigate under this premise and understand that their brand images and narratives become fractured in Japan, often devoid of any meaning. Their luxury items become status markers, not only of financial wealth but especially signifiers of belonging to social groups.

In Japan, a strong self-image is often built up by giving a consumer a socially safe choice, a choice that is legitimate and has relevance to their lives. Japanese consumers are heavily influenced by the opinion others have about them within their own relevant networks. This might include school, university, the company, their friends and family. Most Japanese are adept at categorizing themselves into style categories, such as gyaru, girly or mote-kei (onee-kei or older sister style). Alone their choice of magazines often makes it possible for themselves or others to judge and define what style segment they belong to. With choosing a style come expectations from other consumers following similar styles.
Buying a certain magazine gives others the impression that the person is interested in the specific style promoted by the magazine. Wearing a certain handbag brand does not define your personality in the eyes of others, nor does it make an abstract statement of values, but shows belonging to social groups, of being 'oshare' (trendy, fashion-conscious), or of belonging to a certain life-stage (mature, student). Of course, these messages are not universal and often function only in combination (a certain handbag in combination with certain clothes).

The complexity of the conbinations possible and the grade of understanding them gives others who are adept at reading the signs a grade of understanding how "oshare" the wearer is. In order to be able to judge these signs, consumers have to constantly keep themselves updated by reading magazines, blogs and other sources that "inform" them of actually practiced trends and their possible conbinations. Persons considered oshare by people, who keep themselves informed successfully, are able to navigate safely and easily through the complex system of messages.

The perceived customer of a brand is an image that is often entirely arbitrary, stemming from problematic communication of the brand in the Japanese market, missing relevance to customer groups or not advertising in magazines read by the questioned person. The Japanese are less likely to form a positive self-image about using a brand if the reflection of the brand is not associated with their own peer group, or if the being seen owning the brand has no relevance within their networks. So in order to construct any relevance within a specific network, you need to align the perceived customer group of a brand with the targeted network.

Let us recapture: using abrand causes a social reaction in Japan. So the aspect of the brand when seen owning it is extremely potent. Knowing what others might think of me when I use a brand or wear it, constructs my image of what I believe others will think about me wearing the brand, and thereby constructs my self-image when owning it.

models and the advertising context and contents create the brand personality in the first place in Japan. Brand personalities in Japan are much more versatile, and customers most of the time do not consider it as a big problem if a brand tries to change the brand image. But instead of heavily influencing the brand personality, which Japanese consumers have difficulty relating to, a model influences more the reflection, the relationship and the self-image in Japan. If the model's personality or image can be aligned both with the preferences of the consumer as well as being consistently associated with the style that the consumer has chosen for herself, thereby creating an effect of security, of not making a choice that would be considered out of style or strange, then the brand is considered a relevant brand.

Now we have two proplems. The personality of the model is in most cases not known to the marketing departments of foreign luxury brands as the choice is often made by media agencies with motives that deviate from the goal of creating a consistent brand image (which is a concept that is foriegn to start with for the people that handle the media account). The second problem is that a consistent brand image is not understood in an abstract sense as in the West, of "values" that fit, but is more tangible, like the image of a young woman in a life stage of the consumer as the model and the perceived reflection, who wears it actually.

To summarize, advertising and marketing in Japan should emphasize and explain one thing: who is the brand for? Who will wear it?